Please wear a face covering when attending your appointment.
Face coverings are not only to protect you but to protect other patients in the waiting room and the doctors, nurses and other practice staff.
Surgical face masks are not required; a simple face covering is advised. Please visit the Government website for advice on wearing and making a face covering:
Face coverings are mandatory in shops or when using public transport in Scotland. More information is available on the Scottish Government website.
Certain people are exempt from this. If you think you are in this category, you are NOT required to carry proof. You do not need an exemption letter or certificate.
You do not need a letter from your doctor to state that you are exempt and the practice will not provide any letters for this.
However if you want to you can use exemption cards which you can print or have a picture of on your phone to help with public situations which might arise. These are available here.
All GP appointments are now provided by telephone or video initially.
Please do NOT come to the surgery unless a doctor or other member of the practice team has asked you to.
To book an appointment, please phone reception on 01224 492828. The receptionist will ask for a brief description of the problem so that an appointment can be arranged with the right member of the practice team. A doctor or other member of clinical staff will then phone you and advise on the best course of action for your particular medical issue. If the doctor feels that a physical examination or procedure is essential, they will then arrange a face-to-face appointment for you, normally on the same day.
Nurse appointments can be booked for essential procedures only.
Routine chronic disease monitoring is currently suspended and will be reintroduced gradually by telephone over the coming weeks.
If you feel you need a nurse appointment, please phone reception to discuss your requirements.
If you are a Shielding patient, please let the receptionist know when you phone so that suitable arrangements can be made for you.
Cervical screening is restarting but our capacity is limited at the moment. If you have received a letter asking you to book a smear test, please phone reception and we will arrange an appointment for you. Women who have been advised to have another smear at 3 months or 6 months after their last one are being prioritised at the moment so if you are due your routine 3-yearly smear, there may be a longer wait for an appointment until capacity increases. If you are experiencing any symptoms such as unusual discharge or bleeding between periods, after sex or after the menopause, please contact the practice to speak to a GP. These symptoms are usually caused by something other than cancer but it is important to have them checked.
More information about cervical screening is available on the NHS Inform website.
Coming to the surgery
Only come to the surgery if you have been asked to do so by a doctor or member of the practice team.
Prescription requests should be made by telephone or online.
If you have a general enquiry, do NOT come down but phone the practice instead on 01224 492828.
If you develop any coronavirus symptoms before a booked appointment (cough, fever, shortness of breath or loss of taste or smell), please do NOT come to the surgery. Phone us instead on 01224 492828.
Due to physical distancing requirements, our waiting room capacity is greatly reduced so please come alone and arrive as close to your appointment time as possible.
If you arrive more than 5 minutes early for an appointment, you may be asked to wait outside.
If you arrive late for your appointment, you may be asked to wait outside or to rebook.
If you bring other people with you to your appointment, they will normally be asked to wait outside.
If you have developed any symptoms of cough, fever, shortness of breath or loss of taste or smell, please visit www.nhsinform.scot/coronavirus.
If your symptoms are severe or do not get better after 7 days, please phone 111
Please do not phone your GP or come to the surgery.
For general advice regarding Coronavirus visit www.nhsinform.scot/coronavirus or phone 0800 028 2816.
If you have been off work due to coronavirus, you can get an isolation note to give to your employer here
You don't need to get a note from your GP.
Please order your prescriptions by phone or by using our online service.
We ask that you collect prescriptions from your chosen pharmacy instead of from the surgery. Please indicate which pharmacy you would like your prescription to go to when placing your order.
Prescriptions Ordering Line - 01224 283977
This is a 24 hour automated message service. You can phone at any time of day and leave a message with your name, date of birth, the names of the medications you need to order, a contact phone number and the pharmacy you want to collect your prescription from.
Please allow a minimum of 3 working days before going to the pharmacy to collect your prescription.
Please do not come to the practice or your usual pharmacy to hand in a paper repeat prescription order form - order by phone or online instead.
For details of our online services, please click here.
Measles: Are you protected?
The number of cases of measles is increasing across Europe and there have been outbreaks in France, Poland, Lithuania, Romania and Germany. Outbreaks have also been reported in London and during 2018 there were over 1000 cases in the UK.
Measles is highly infectious and can be a dangerous illness. A cough or a sneeze can spread the measles virus over a wide area. Measles spreads easily in schools and other places where young people gather together. Travellers to affected areas are particularly at risk if they have not been fully vaccinated.
Measles can be easily prevented by the measles, mumps and rubella (MMR) vaccine. It is important that all young people have had two doses of the MMR vaccine to fully protect them against measles, mumps and rubella. It is never too late to be immunised.
Women aged 45 and under and mend aged 25 and under who haven’t had 2 doses of the MMR vaccine as a child should get their free MMR vaccine. It protects against measles, mumps and rubella – all of which can be very serious diseases and are highly infectious.
If you're unsure if you or your child have had 2 doses of MMR, please call the surgery to check and catch up if needed, especially if you are travelling to Europe this summer.
More information about the MMR vaccine is available on the NHS Inform website.
The practice sends text message reminders to patients to remind them of their nurse appointment. In order to receive these please remember to let us know your mobile phone number and tell us if it changes.
You can opt out of text messages at any time. Please phone 01224 492828 or let the receptionist know at your next visit if you wish to opt out.
Vision Online Services
We now offer an online service for our patients so you can order your repeat medication at your convenience. Click here for the form. Please complete the form, print it off and return it to the practice in person. You will also need to bring proof of your ID, for example photo ID or your passport.
Please call before 10.00am if you are unable to attend the surgery and require a doctor to visit you at home.
Appointment Cancellation line
We have a new dedicated appointment cancellation line for use when the practice is closed. If you no longer need your appointment and do not wish to book another one, please call 01224 283934 and leave your name, date of birth, address and details of the appointment you wish to cancel. Please do not leave any other message on this number.