GP Practices have remained open throughout the COVID-19 Pandemic and we are here to help you.
Medical problems are still dealt with by GPs, nurses and other staff at the practice, and most medical services that were paused are now restarting, though some non-urgent procedures remain on hold until we can restart them safely.
However although we are moving into a phased recovery across the country, this does not and cannot mean a return to ‘normal’. Just as the supermarket, the coffee shop and the office is a very different place, so too is the GP surgery.
Please only attend the Practice if you have a pre-booked appointment. We are able to do almost everything else by phone or electronically.
The aim of this is to reduce the number of people in the waiting room at any one time, to help protect our patients and staff. As winter approaches we will not be able to keep all of the windows and doors open, and we don’t want to create an atmosphere in which germs can circulate.
Because it is likely that those attending the surgery will have health problems, it's even more important to ensure safety than it is in the supermarket or office so staff will wear PPE, and you will be asked to wear a face covering when you attend for any appointments at the surgery.
Contact time will be kept to a minimum for everyone’s safety but despite this each appointment needs to be longer to allow for staff to change their PPE and for extra cleaning between patients. Access to and flow through GP practice buildings will be controlled, and waiting rooms will seem very different.
All of these things mean that GP surgeries will seem very different to before, and the way GP services are delivered will stay changed for a very long time to come.
We all need to feel safe when we use the NHS and need our NHS staff to be safe.
All GP appointments are now provided by telephone or video initially.
Please do NOT come to the surgery unless a doctor or other member of the practice team has asked you to.
To book an appointment, please phone reception on 01224 492828. The receptionist will ask for a brief description of the problem so that an appointment can be arranged with the right member of the practice team. A doctor or other member of clinical staff will then phone you and advise on the best course of action for your particular medical issue.
If the doctor feels that a physical examination or procedure is essential, they will then arrange a face-to-face appointment for you.
Nurse appointments can be booked for essential procedures only.
Most routine screening and non-essential services are not available at present.
Routine chronic disease monitoring is currently suspended and will be reintroduced gradually by telephone over the coming weeks.
If you feel you need a nurse appointment, please phone reception to discuss your requirements.
If you are a Shielding patient, please let the receptionist know when you phone so that suitable arrangements can be made for you.
Cervical screening is restarting gradually. If you have received a letter to say your smear is due, or if you received an invitation or had an appointment cancelled during lockdown, please phone 01224 492828 to book an appointment.
Coming to the surgery
Only come to the surgery if you have been asked to do so by a doctor or member of the practice team. You will not be able to enter otherwise.
Prescription requests should be made by telephone or online. If you have a general enquiry, do NOT come down but phone the practice instead on 01224 492828.
If you develop any coronavirus symptoms before a booked appointment (cough, fever, shortness of breath or loss of taste or smell), please do NOT come to the surgery. Phone us instead on 01224 492828.
Due to physical distancing requirements, our waiting room capacity is greatly reduced so please come alone and arrive as close to your appointment time as possible.
If you arrive more than 5 minutes early for an appointment, you may be asked to wait outside.
If you arrive late for your appointment, you may be asked to wait outside or to rebook.
If you bring other people with you to your appointment, they will normally be asked to wait outside.
Please wear a face covering when attending your appointment. This is to help protect yourself and other patients in the waiting room. It is also to help protect the doctors and nurses as it is not normally possible to socially distance when attending for a medical appointment.
You do not need to wear a medical grade face mask; a simple face covering is advised. Your face covering should cover your mouth AND your nose.
Please visit the Government website for advice on wearing and making a face covering: https://www.gov.uk/government/publications/how-to-wear-and-make-a-cloth-face-covering/how-to-wear-and-make-a-cloth-face-covering
The receptionist will ask you to put on your face covering when you arrive for your appointment. If you have a medical reason why you cannot wear a face covering, please let the receptionist know.
You may notice that not all staff are wearing masks – this is because the areas of the practice these staff work, and their roles, mean they are able to comply with social distancing guidelines. The doctors and nurses wear masks for all face to face patient appointments in the surgery.
What if I have a medical problem which makes it hard for me to wear a face covering? Can I get a letter from the doctor to say I am exempt?
Some people find wearing a plastic visor or face shield much more comfortable than wearing a fabric face covering so you could try this instead.
If you feel you have a medical reason not to wear any sort of face covering, you do not need to provide proof of this and you do not need a letter from a doctor.
The doctors will therefore not be providing any letters for this.
Some people may prefer to carry a card to say they have a medical reason not to wear a mask – these are available here to print off or to save on your phone.
Please order your prescriptions by phone or by using our online service.
We ask that you collect prescriptions from your chosen pharmacy instead of from the surgery. Please indicate which pharmacy you would like your prescription to go to when placing your order.
Prescriptions Ordering Line - 01224 283977
This is a 24 hour automated message service. You can phone at any time of day and leave a message with your name, date of birth, the names of the medications you need to order, a contact phone number and the pharmacy you want to collect your prescription from.
Please allow a minimum of 3 working days before going to the pharmacy to collect your prescription.
Please do not come to the practice or your usual pharmacy to hand in a paper repeat prescription order form - order by phone or online instead.
For details of our online services, please click here.
Shielding measures are for people who have been identified as being at very high risk of severe illness from coronavirus.
If you are in this category, you should have already received at least one letter from the Scottish Government's Chief Medical Officer.
Information and advice for shielding patients can be found on the NHS Inform website.
If you are a shielding patient and require a nurse appointment, please let the receptionist know when you phone so that suitable arrangements can be made for you.
Advice about coronavirus
If you have developed any symptoms of cough, fever, shortness of breath or loss of taste or smell, please visit www.nhsinform.scot/coronavirus.
If you have a continuous cough, fever or change or loss in your sense of taste or smell visit https://www.nhs.uk/ask-for-a-coronavirus-test to book a test.
If your symptoms are severe or do not get better after 7 days, please phone 111
Please do not phone your GP or come to the surgery.
For general advice regarding Coronavirus visit www.nhsinform.scot/coronavirus or phone 0800 028 2816.
If you have been off work due to coronavirus, you can get an isolation note to give to your employer here
You don't need to get a note from your GP.
Keep Your Details Up To Date
If you change your telephone number please remember to let us know - you can update your phone number online by clicking here
If you change your address please let us know here
Attend Anywhere video appointment
If you are ready to attend your video appointment, or you want to make a test call before your appointment is due, click the start video call button below.
Please ensure you are using Google Chrome on a Windows or Android device, or Safari on Apple devices. Appointments must be pre-arranged with the surgery.
Disclaimer: The information given in these pages is provided for information only. Whilst every care has been taken to ensure that the information is accurate, the author cannot accept responsibility for any errors or omissions which have occurred and no responsibility will be taken by the author for events arising from use of the information provided. Although the advice for patients is as comprehensive and accurate as possible, it is only general and should not be used as a substitute for the patient consulting their own doctor.
Woodside Medical Group is not responsible for the content of external Internet sites. These links are provided as a convenience to the visitor and their inclusion does not imply our endorsement.
(Site updated 26/08/2020)