Appointments

Consultations are by appointment only.

If you require an urgent or on the day appointment please phone reception and do not walk in. Urgent  cases will be seen on the same day although it might not be with your usual doctor. Please advise the receptionist if you need to be seen urgently.  Urgent or on the day appointments should be requested before 11:00am whenever possible.

A non urgent appointment can be booked over the telephone or in person at reception in advance, during opening hours. Patients are free to consult any doctor.

Appointments are for 10 minutes duration and for one patient only. If another member of your family needs to be seen please remember to book a separate appointment.

Telephone Advice

If you feel your problem could be dealt with over the telephone rather than by attending the surgery please call and explain the situation to the receptionist. Your details will be taken and an appropriate member of the healthcare team will call you back.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. If we are closed, you can leave a message on 01224 283934 to cancel your appointment and this will be dealt with the next working day.

Non-Attendance

Repeated failure to attend your appointments with any member of staff may result in you being asked to register elsewhere.

New Patient Appointment

Please note that failure to attend your New Patient Appointment will result in you being asked to register elsewhere.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP.

Training Practice

This practice is approved for General Practitioner training and we are privileged to have the services of a fully qualified doctor who is attached to us for a year in order to complete their training.

As part of training we have to make video recordings of some consultations to help improve our skills. If any doctor wishes to video your consultations this will be discussed with you beforehand and your written consent will be obtained before and after any recording is done. You need not be videoed if you do not wish.

Medical students and nursing students also attend the practice from time to time. We hope that you will co-operate with us and help the students to learn about general practice. However, you will be informed of their presence in advance, and if you do not want them to be present at a consultation, your wishes will be respected. This will not affect your treatment in any way.
 

Patients who live in the Middlefield, Cummings Park, Northfield or Heathryfold areas can use the services of the Healthy Hoose.

Based at The Hub, Manor Avenue, the staff have been seeing patients since August 1999.  They offer a wide range of healthcare services and can deal with many of your health queries and concerns saving an unnecessary journey to the surgery.

The nurse practitioners have access to your medical records that we hold here at the surgery. 

The nurse practitioners offer a drop-in system and a wide range of services ranging from;

minor injury/minor illness advice and treatment

smear tests/well women/well man checks

emergency contraception (morning after pill), free condoms, pregnancy testing and most types of contraception

immunisations

smoking cessation

review of long term conditions such as asthma, diabetes and heart disease

Telephone advice is available on 01224 558928

Opening hours:

Monday, Wednesday, Thursday and Friday

9.00am to 1.00pm and 2.00pm to 5.00pm (please be there by 12.45pm and 4.45pm to ensure you are seen)

Tuesday

9.00am to 1.00pm and 2.00pm to 4.00pm (please be there by 12.45pm and 3.45pm to ensure you are seen)